Terms of Service

1. Acceptance of Terms

By accessing or using Venvio's CRM platform and services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

2. Description of Service

Venvio provides a cloud-based customer relationship management (CRM) platform that includes client management, workflow automation, document storage, AI-powered analysis, and related features. The Service is provided on a subscription basis with different plan tiers.

3. Account Registration and Security

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this requirement.

4. Subscription and Payment

Billing

The Service is billed on a per-user, per-month basis. You will be charged for the number of active users on your account. Payment is processed through Stripe, and you agree to provide current, complete, and accurate billing information.

Free Trial

We offer a 14-day free trial for new accounts. A credit card is required for activation. If you do not cancel before the trial ends, you will be automatically charged for your selected plan.

Cancellation and Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial months or unused portions of the Service, except as required by law.

Price Changes

We reserve the right to change our pricing with 30 days' notice. Price changes will not affect your current billing period but will apply to subsequent periods.

5. Your Data and Content

Ownership

You retain all rights, title, and interest in and to your data and content ("Customer Data"). We do not claim ownership of your Customer Data.

License to Use

You grant us a limited license to access, store, process, and display your Customer Data solely to provide and improve the Service. This license terminates when you delete your data or close your account.

Your Responsibilities

You are responsible for:

• The accuracy, quality, and legality of your Customer Data
• Obtaining necessary consents to collect and process Customer Data
• Complying with applicable data protection laws
• Maintaining backups of your Customer Data

6. Acceptable Use

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service or other accounts
• Interfere with or disrupt the Service
• Use the Service to send spam or unsolicited communications
• Reverse engineer, decompile, or disassemble the Service
• Resell or redistribute the Service without authorization

7. Intellectual Property

The Service, including its software, design, text, graphics, and other content (excluding Customer Data), is owned by Venvio and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our express written permission.

8. Service Availability and Support

We strive to provide reliable service but do not guarantee uninterrupted or error-free operation. We may perform maintenance that temporarily interrupts the Service. Support is provided via email for all plans, with priority support available for Pro and Enterprise customers.

9. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms, illegal activity, or other reasons at our discretion. Upon termination, your right to use the Service ceases immediately. You may export your Customer Data before termination. We will retain your data for 30 days after termination, after which it may be permanently deleted.

10. Disclaimers and Limitation of Liability

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENVIO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Venvio and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, your Customer Data, or your violation of these Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States and the state in which Venvio is incorporated, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court.

13. General Provisions

Entire Agreement: These Terms constitute the entire agreement between you and Venvio regarding the Service.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

14. Contact Information

If you have questions about these Terms, please contact us at: